1. Introduction

Prosol Connect ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, and billing information.
• Account Information: Login credentials and account preferences.
• Usage Data: Information about how you interact with our services.
• Technical Data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and send related information
• Send administrative information and updates
• Respond to inquiries and offer customer support
• Improve and personalise your experience
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

• Contractual Necessity: To fulfil our contract with you.
• Legitimate Interests: To improve our services and communicate with you.
• Consent: Where you have given explicit consent.
• Legal Obligation: To comply with applicable laws.

5. Your Rights Under GDPR

You have the right to:

• Access: Request a copy of your personal data.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your personal data.
• Restriction: Request restriction of processing.
• Portability: Receive your data in a structured format.
• Object: Object to processing based on legitimate interests.
• Withdraw Consent: Withdraw consent at any time.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

8. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our services, subject to confidentiality agreements.

9. International Transfers

Your data may be transferred to and processed in countries outside the UK/EEA. We ensure appropriate safeguards are in place for such transfers.

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

Prosol Connect
Email: privacy@prosolconnect.com